Customer Service Assistant
Riverwood Center•Benton Heights, MI
About The Position
Provides information about accessing mental health, primary health, and other community services. Assists individuals with submitting customer service complaints and with the grievance and appeals process. Coordinates interpretation services and the 2nd Opinion process. Monitors and completes Advance/Adequate Notice process. Is the designated Section 1557 Coordinator. Provides training, presentations and outreach. Provides support and assistance to the Office of Recipient Rights.
Requirements
- High School Diploma or Equivalent
- 1-2 years working in the mental health field.
- Excellent computer skills.
- Excellent communication skills.
- Excellent interpersonal skills.
- Ability to organize and manage several projects/tasks simultaneously.
- Ability to work independently.
Responsibilities
- Provides information about accessing mental health, primary health, and other community services.
- Assists individuals with submitting customer service complaints and with the grievance and appeals process.
- Coordinates interpretation services and the 2nd Opinion process.
- Monitors and completes Advance/Adequate Notice process.
- Is the designated Section 1557 Coordinator.
- Provides training, presentations and outreach.
- Provides support and assistance to the Office of Recipient Rights.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
