Customer Service Assistant - UI Health, Imaging and Diagnostic Services

University of Illinois Chicago • Chicago, IL

53d • Onsite

About The Position

Serve as customer service assistant for the Department of Diagnostic Services. The overall function is to provide, monitor and assure high quality service to our patients.

Requirements

• High school diploma or equivalent.
• Any one or combination totaling eighteen (18) months from the following categories: college coursework in any discipline as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor’s degree (120 semester hours) equals three (3) years (36 months) responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience.

Nice To Haves

• Customer service experience, EPIC- scheduling and registration experience.
• Excellent attendance, interpersonal and communication skills, and relevant work experience required.

Responsibilities

• Completes insurance verification, order transcription and registration/check in process utilizing EPIC.
• Greets inpatients/visitors and ascertains their needs regarding Imaging Services.
• Retrieves and process imaging order requests.
• Completes appointment reminder calls for imaging appointments.
• Schedules patients for imaging examinations via phone and in person utilizing specific imaging protocols and instructions.
• Coordinates appointments with clinics.
• Ascertains that patients receive appropriate instructions either verbal or written for the specific examination.
• Confers with other sections and/or departments to attain quality and timely service for patients and physicians.
• Utilize phone etiquette when answering all incoming/out-going calls regarding patient service.
• Responds to routine inquiries from clients to provide or clarify information on departmental services, policies and procedures.
• Resolves customer complaints and refers unresolved customer grievances to designated personnel for further investigation.
• Perform other related duties and participate in special projects as assigned.

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Retirement Plan
• Paid time Off
• Tuition waivers for employees and dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED