Customer Service Assistant (CSA)

OneUp•Squamish, BC

6d•CA$48,000 - CA$52,000•Onsite

About The Position

At OneUp Components, we create innovative, class-leading products to improve our ride. Every product we make has to be something we'd buy with our own money and ride on our own bikes. We are a global organization with a core focus on engineering, value, customer satisfaction and reliability. Our team answers the needs of OneUp customers from around the world. We field questions, provide warranty support and tackle the full spectrum of customer service logistics on a global scale. We’re a tightly knit crew of thoughtful people who don't want any rides missed on our account.

Requirements

A passion for solving problems, you find satisfaction in helping people
Customer facing bicycle shop experience, service writing for example would provide the mechanical knowledge & customer service skills needed to succeed in this role
Computer literacy; Google Workspace, Typing rate 45 WPM+
Experience working with cloud-based platforms, CRM software (HubSpot ideally)
Full-time screen time based work
Detail oriented, ability to learn and retain technical systems
Positive outlook, solution minded, methodical and organized
Keen to Comfortable working in a dynamic and sometimes distracting environment
Legal working status in Canada for at least two years

Responsibilities

Helping our customers get back to riding through excellent written communication skills and rider focussed processes we've refined for years
Working in a collaborative team focused toward positive and efficient customer assistance
Developing a hands-on understanding of OneUp Components with an eye for technical problem solving and knowing first hand what our customers are inquiring about