Customer Support Advisor (CSA)

United Ag & Turf NE, LLC•Scarborough, ME

3d•Onsite

About The Position

United Ag & Turf NE is seeking a Customer Support Advisor to support United C&F customers by delivering equipment management solutions, driving product support sales, and ensuring strong customer satisfaction across assigned territories.

Requirements

College degree preferred or relevant work experience, with at least 3 to 5 years of relevant experience within a similar field.
Organization and communication skills must be highly developed.
Computer skills need to be broad based.
A valid driver’s license will be required.

Responsibilities

Research parts in appropriate John Deere systems and other vendor systems for the customers when the parts department cannot.
Maximize product support sales from designated customers. Both parts and labor sales.
Perform regular undercarriage inspections and assist the customer in managing their undercarriage fleet.
Maintain customer service excellence by becoming an indispensable consultant for their equipment management needs.
Work with territory sales reps to maximize the probability of repeat sales and increase United C&F’s share of new equipment purchases.
Develop new product support business within the assigned territory, with customers that haven’t utilized United C&F in the past.
Maintain thorough knowledge of United C&F’s product line and their product support offerings.
Maintain an average of six-ten customer contacts per day.
Be cognizant of product support trends in the industry and monitor shifts in customer needs and adapt to them.
Constantly seek self-improvement by gaining product/sales knowledge, reading, and listening to outside sources.