Customer Service Assistant

Michigan Works! Southeast • Ann Arbor, MI

8d • Onsite

About The Position

At Michigan Works! Southeast, we are the front lines of workforce development, meeting the talent demands of local employers and addressing the unique needs of the communities in Southeast Michigan. Serving Hillsdale, Jackson, Lenawee, Livingston, and Washtenaw counties, we are committed to delivering services that help businesses find skilled workers and provide a competitive edge for career seekers. By creating meaningful connections, we empower individuals to build a brighter future and support businesses in achieving their goals. If you are passionate about making a difference in your community and want to be part of a team that helps shape the future workforce, we invite you to join us. Together, we can create pathways to success for both career seekers and employers.

Requirements

• High school diploma or equivalent directly related experience
• Proficient with Microsoft Office Suite including, Word, Excel, PowerPoint and Outlook
• One year office experience, preferably in workforce, education, or human services setting
• Excellent communication and interpersonal skills required
• Ability to interact with employees and customers in a professional manner at all times including during stressful situations is required
• Travel between service centers as necessary to meet the needs of the organization

Nice To Haves

• Associates or specialized business training preferred

Responsibilities

• Provide excellent customer service to all internal and external customers
• Assist Unemployment Insurance (UI) claimants in registering for work as required by the Unemployment Insurance Agency (UIA), including the completion of CI page in Pure Michigan Talent Connect.
• Ensure compliance with UI work requirements
• Comply with the Wagner-Peyser Act regulations, and the Employment Services State Polices and Manual including mandated processes for serving populations such as the Veterans and persons with disabilities
• Enter data into multiple computer databases including registering customers in data tracking systems
• Develop and download customized reports according to customer, employer or management needs
• Provide administrative assistance to staff including any necessary processing, preparing correspondence, reports, copying, maintaining and creating new files
• Work with data specialist to coordinate data information sharing
• May assist in follow-up activities including contacting customers to determine employment status and service needs
• Identify customer needs and direct them to relevant activities within service center or to partners
• May explain program services and refer to appropriate program or staff members
• Assist with Service Center coverage within the MWSE region
• Work with MWSE staff to coordinate events held at the Service Center
• Participate in MWSE outreach events
• May prepare and distribute calendars of workshops, job fairs and other events
• Properly answer telephone and route calls
• Order required office supplies with supervisor's approval
• Assist Service Center Manager with processing support services and training requests
• Handle stress appropriately and interact well with others
• Regular in-person onsite attendance
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Pay in Lieu of Health Insurance
• Short- and Long-Term Disability
• Retirement Benefit with a 4% Employer Match
• Generous Paid Time Off
• Paid Holidays
• Employee Assistant Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED