Customer Service Assistant

Polk County Sheriff's Office • Winter Haven, FL

3d • Onsite

About The Position

The Customer Service Assistant functions as the first opportunity to make a positive impact upon customers who call or visit the Polk County Sheriff’s Office facilities. The member performs clerical duties and tasks specific to the position. Customer Service Assistants shall determine the true needs of the customer, ensuring the customer is relayed to the appropriate agency member to fulfill their needs with the first telephone transfer or in-person referral. It is incumbent upon the Customer Service Assistant to answer all telephones within four (4) rings and provide pleasant, professional, and courteous responses and direction to all customers. Customer Service Assistants shall dress professionally. The most important and essential job function of the position is attitude and includes the following: positive interaction and cooperation with co-workers, responding politely to customers, working as a team member, functioning under intense time pressure and responding in a positive manner to supervision. The member may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position.

Requirements

• High School or GED
• Complete How to Deliver Exceptional Customer Service
• Complete Basic Computer Literacy; Windows 95, 98, 2000; Corel 8, or equivalent training
• Notary for the State of Florida may be required
• Minimum six (6) months experience operating a multiline telephone or switchboard system with a busy load
• Demonstrated proficiency of keyboarding 35 words per minute with no more than 5 errors
• Knowledge of Appropriate forms
• Knowledge of Computer software
• Knowledge of Referral sources
• Knowledge of PCSO policy and procedures
• Knowledge of PCSO functions
• Knowledge of Confidentiality
• Knowledge of Notary laws
• Knowledge of Paging system
• Knowledge of Resources
• Knowledge of PCSO facilities
• Knowledge of Filing system
• Knowledge of Geographical area
• Ability to Read and write English
• Ability to Remember details
• Ability to Comprehend
• Ability to Operate office equipment
• Ability to Operate motor vehicle
• Ability to Provide exceptional customer service
• Interpersonal skills
• Organizational skills
• Telephone skills
• Keyboarding skills
• Computer skills
• Clerical skills
• Bend/squat
• Walk
• Sit for long periods
• Stand for long periods
• See at normal range or with accommodation
• Hear at normal level or with accommodation
• Speak English understandably
• Manual dexterity (normal)
• Ambulate independently

Nice To Haves

• Customer service experience preferred

Responsibilities

• Relay messages
• Provide referrals to the public
• Relay accurate information
• Maintain daily work schedules and references
• Attend training
• Ensure cleanliness of lobby
• Assist with office work
• Maintain phone/pager list
• Provide notary service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED