Customer Service Assistant

Moodreact • Washington, DC

2d

About The Position

Moodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams. We handle the tough jobs, the technical work, and the details others overlook—always with professionalism, safety, and efficiency in mind. We are seeking a friendly and motivated Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy helping people, building relationships, and developing valuable communication and customer service skills.

Requirements

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and professional.
• Ability to work independently and as part of a team.

Nice To Haves

• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information.
• Recommend products or solutions based on customer needs.
• Support customer satisfaction and retention initiatives.
• Build positive relationships with customers and prospective clients.
• Support promotional activities and customer engagement efforts.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED