Customer Service Assistant 3 [N-OFFICE]

State of Ohio•Columbus, OH

1d•Onsite

About The Position

The Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. This position is within the Ohio Department of Public Safety – Bureau of Motor Vehicles/Registration Support Services. The work hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. This position reports into the office 5 days a week. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). This position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Requirements

12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment
12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing
9 mos. trg. or 9 mos. exp. in operation of personal computer
9 mos. exp. as Customer Service Assistant 1, 64431
6 mos. as Customer Service Assistant 2, 64432
Equivalent of Minimum Class Qualifications For Employment noted above
Customer Service

Responsibilities

Act as lead worker by providing direction &/or training on a daily basis to the Customer Service Assistant 2s (CSA) in the Registration Support Services Unit
Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal/external customer service
Listen carefully to internal/external customers questions &/or concerns & ask appropriate follow-up questions to verify understanding
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
Follow-up to ensure all of the customers questions &/or concerns have been thoroughly answered
Respond to difficult inquiries or those referred by lower-level employees

Benefits

Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
Free Parking
Free Gym Access & Walking Path
Daycare On-site
Cafeteria On-site