Office Assistant/Customer Service Representative
About The Position
At Mr. Handyman, we are growing our team to continue being a well-respected home repair and maintenance company. We are looking for a friendly and outgoing office professional for our fast-paced office environment. Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members. When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.
Requirements
- Highly organized with strong attention to detail
- Strong customer communication skills and a friendly, professional demeanor
- Self-motivated with the ability to work independently
- A natural problem solver who can troubleshoot and adapt as needed
- Full-time position
- Work in office, Monday 7:30am-4:00pm, Tuesday–Friday, 8:30 AM–5:00 PM
- Reliable transportation to the office in Peabody, MA
- Strong communication skills, both in person and over the phone
- Comfortable using computers, especially Excel and other Microsoft Office programs
Nice To Haves
- Experience using scheduling or calendar management software
Responsibilities
- Inbound and outbound customer communications
- Organizing work and managing schedules for Service Professionals
- Communicating with customers to guide them through their projects and assist with managing their expectations
- Delivering a great experience that wows every customer by following the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
Benefits
- Competitive pay
- Advancement and growth opportunities
- Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
- The opportunity to wow customers with a best-in-class customer experience and solutions
- Company-branded apparel provided for your workday comfort and professionalism
- Paid sick leave & paid vacation time
- 7 paid holidays a year (available after 90 days from hire date)
- Medical and dental insurance
- Retirement plan
- Optional supplemental insurance available through Aflac (employee paid)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
