IN OFFICE Customer Service Representative & Administrative Assistant
About The Position
Are you looking for a position that will challenge your communication and organizational skills while allowing you to make a difference in people’s lives? Do you enjoy interacting with homeowners, managing administrative tasks, and helping to create safer homes? If so, you’re in luck! We are looking for a Customer Service Representative & Administrative Assistant to join our team. Apply today! We Invest in You – We offer robust training to help you grow your skills and provide resources to support your success. We Collaborate with You – You’ll work closely with our team and service technicians to ensure that customers receive the best possible service. We Share Our Success with You – We’ve figured out the formula for delivering an exceptional customer and team experience and want you to be part of it.
Requirements
- 2+ years of administrative or customer service experience is preferred
- Strong written and verbal communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Valid driver’s license & reliable transportation to office in Concord
Nice To Haves
- You enjoy working in a positive, collaborative environment.
- You are detail-oriented and professional in all aspects of your work.
- You are comfortable using technology and data entry tools.
- You have strong communication skills and excel at building relationships.
- You are adaptable, eager to learn, and open to feedback.
Responsibilities
- Answer customer calls and schedule jobs according to their needs.
- Assign and direct electricians to appropriate customer locations, monitor their routes, and coordinate schedules.
- Follow up with customers to address unsold work and ensure all concerns are resolved.
- Perform data entry and maintain accurate records of customer interactions, schedules, and job status.
- Assist with invoice processing and payment tracking. Deposit check and cash payments at bank as necessary.
- Manage emails, correspondence, and other administrative tasks to support office operations and management staff needs.
- Help maintain office organization and supplies.
- Take supplies to Service Professional’s in field as necessary.
Benefits
- Medical
- Dental
- Vision
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
