Customer Service Administrative Representative
Maynor Service Company•Apex, MO
•$18 - $22•Onsite
About The Position
Under supervision, this role involves handling customer inquiries via telephone and email, performing data entry, managing employee time tracking, scheduling service and warranty calls, entering customer data, and utilizing company computer software for billing processes including invoicing, payments, accounts receivable, and collections.
Requirements
- High School Diploma/GED or equivalent required
- Minimum of 1 year in an office/administrative setting
- Excellent verbal communication and active listening skills
- Comfortable speaking on the phone for extended periods
- Friendly, empathetic, and customer-focused attitude
- Ability to work independently and meet call goals
Nice To Haves
- Previous customer service or call center experience a plus, but not required
Responsibilities
- Answer Inbound Calls: Take incoming customer calls, identify their needs, and provide professional and timely assistance.
- Schedule & Dispatch Services: Schedule service calls based on availability, location, priority, and technician workload.
- Manage Daily Dispatch: Monitor the dispatch board throughout the day, communicate with technicians, and make adjustments as needed.
- Customer & Technician Communication: Keep customers and technicians updated on schedules, arrival windows, job status, and any changes or delays.
Benefits
- Supportive team culture
- Paid training and development opportunities
- Full time benefits
- Paid vacation
- Health insurance
- 401K
- 8 paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
