Customer Service Representative/Administrative Assistant
About The Position
Customer Service Representative / Administrative Assistant $21 - $24/hour + Commission Are you looking for a dynamic career opportunity with stability, growth, and a supportive team? At Meridian Company, we combine the best of both worlds, a close-knit, team-oriented culture with the resources and stability of a growing organization. If you thrive on helping customers, staying organized, and supporting day-to-day operations, this is your opportunity to make an impact while growing your career. What You'll Do: As a Customer Service Representative / Administrative Assistant, you'll play a key role in delivering exceptional customer service while supporting important administrative functions across the business. This position is ideal for someone who enjoys interacting with customers, managing details, and keeping operations running smoothly.
Requirements
- 2+ years of customer service and/or administrative experience (call center experience preferred)
- Strong computer skills, including Microsoft Office, email, and CRM applications
- Exceptional communication and relationship-building skills
- Strong organizational skills and attention to detail
- Ability to multitask and manage competing priorities in a fast-paced environment
- Professional, dependable, and customer-focused approach
- Strong problem-solving skills and a willingness to learn
Nice To Haves
- Experience with ServiceTitan or the home services industry is a plus, but not required
Responsibilities
- Answering inbound customer calls and providing outstanding customer service
- Scheduling appointments and assisting with customer inquiries
- Handling HVAC equipment registrations and maintaining accurate records
- Processing customer administrative follow-up tasks, including refunds and mailing invoices
- Updating and maintaining customer information in company systems
- Supporting office operations and assisting with various administrative duties
- Working closely with internal teams to ensure a seamless customer experience
Benefits
- Medical, Prescription, Dental, and Vision Coverage
- Disability & Term Life Insurance
- 401(k) Match
- Paid Time Off (PTO) and Paid Holidays
- Ongoing Training, Development, and Career Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
