Customer Service Administrative Professional

SAFEbuilt•Chambersburg, PA

1d•Onsite

About The Position

SAFEbuilt has the technical expertise to provide Community Development services, but the reason for our success is our people. Over 1600 experts make up our team from across the country, with experience in a full range of professional services and skills. Each Team member values integrity, improvement, service, teamwork, and respect. These Core Values are the foundation of positive relationships among coworkers, our clients, residents, and anyone invested in the continued success of their community. We are currently seeking a talented and experienced Customer Service Administrative Professional to join our team of professionals. This position offers great opportunity for dynamic, motivated self-starters to work on a variety of work assignments. You’ll be a member of our highly respected team of professionals with a full complement of resources to support you and exciting projects to keep you challenged.

Requirements

2+ years of administrative, office support, customer service, or related experience required.
Strong customer service and interpersonal skills with the ability to communicate professionally with residents, contractors, government representatives, coworkers, and other customers.
Excellent administrative, organizational, telephone, and written communication skills with strong attention to detail.
Ability to manage multiple priorities, stay organized, and provide accurate work in an environment with frequent interruptions.
Strong problem-solving skills and the ability to use sound judgment when responding to customer questions and administrative issues.
Comfortable learning new procedures, terminology, regulations, and technology.
Strong computer skills, including proficiency with Microsoft Office.

Nice To Haves

Experience with permitting, database, CRM, or similar software is preferred.
Experience working directly with customers in a professional office, government, construction, property management, or similar environment preferred.
Building, construction, permitting, or municipal experience is helpful but not required.
Experience with permit processing or other detail-oriented administrative processes is a plus.
ICC Permit Technician Certification is a plus but is not required.

Responsibilities

Serve as a primary point of contact for customers, contractors, residents, and other stakeholders, providing professional and responsive assistance with building department services and processes.
Provide administrative support throughout the permitting process, including receiving applications, entering and tracking information, coordinating plan review and inspections, issuing permits, and assisting with permit closeout.
Maintain accurate and organized records, including permit files, correspondence, inspection reports, plans, drawings, reference materials, and other department documentation.
Respond to customer questions by phone, email, and in person, providing information, resolving routine issues, and directing more technical questions to the appropriate team member.
Coordinate with plans examiners, inspectors, and other staff to keep projects moving through the permitting process and provide customers with timely updates.
Perform general administrative duties including data entry, document preparation, recordkeeping, scheduling, and other support functions as needed.