Senior Administrative Assistant (In Office)

First American•Cleveland, OH

1d•Onsite

About The Position

Join our Cleveland National Commercial Services team and start building your career in the title and escrow industry. You’ll provide essential day-to-day administrative support to the office, assisting with a wide variety of tasks and serving as a dependable resource for the team. This role is an entry point into the escrow and title industry, designed for someone who wants to learn the business from the ground up and build toward a future in operations. It's an ideal opportunity for someone who has curiosity, initiative, and a willingness to learn.

Requirements

Requires HS diploma; some college preferred
Typically 4-7 years administrative experience
Strong working knowledge of MS Office suite which includes word processing, spreadsheets, databases, graphics and/or desktop publishing applications
Naturally curious about the title industry with a desire to understand how and why processes work
Eager to learn, ask questions, and develop a broader understanding of the business
Interested in building a long-term career and developing toward future opportunities in operations
Collaborative and excited to learn from colleagues across escrow, title, and operation
Strong organizational skills with the ability to multi-task
Must be able to maintain professionalism and a positive attitude at all times
Handles sensitive information in a confidential manner
Excellent written and verbal communication skills
Strong grammar skills
Attention to detail
Problem solving and analytical skills

Responsibilities

Performs wide range of administrative support duties requiring broad experience, skill and knowledge of organization policies and practices
Involved in issues of a confidential and sensitive nature
Prepares and composes correspondence, reports, presentations, etc.
Screens and routes telephone calls, and resolves a wide range of inquiries
May screen and respond to e-mails, resolving issues and inquiries
Schedules and maintains calendar of appointments, conference calls, meetings and travel itineraries.
Coordinates related arrangements, gathers information, negotiates scheduling issues
May prepare and distribute meeting notes and action items, tracking completion of tasks for a broad area, reports issues to manager
General administrative assistance includes filling out forms, filing, ordering office supplies, submitting and reconciling expense reports, greeting and assisting visitors
Coordinating department meetings and events
Other duties as assigned