Customer Service Assistant 2 - Intermittent

State of Ohio • Columbus, OH

1d • Onsite

About The Position

The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals for an intermittent position. This role is not to exceed 1,000 hours in a state fiscal year. The Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision for Ohio. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). This position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Travel may be required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.

Requirements

• 9 mos. trg. or 9 mos. exp. in office practices & procedures
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer
• Equivalent of Minimum Qualifications for Employment noted above
• Customer Service
• Data Entry
• Listening
• Problem Solving
• Customer Focus
• Verbal Communication
• Written Communication

Responsibilities

• Handling calls and tickets, processing inquiries from providers, and giving answers and information
• Directing callers to appropriate helpdesk
• Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed
• Supporting providers with log in authentication
• Using a computer to manage data, verify information, log calls, and create reports and correspondence

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed