BMV Intermittent Customer Service Representative

City of Bloomington, Indiana • Lagrange, GA

8h • Onsite

About The Position

The Indiana Bureau of Motor Vehicles (BMV) is seeking a Customer Service Representative for its LaGrange Branch Office. This intermittent position involves being the frontline contact for the BMV, providing timely and accurate customer service using strong communication and computer skills. The role assists Hoosiers with a wide range of BMV needs. The BMV has been recognized as one of Indiana’s Top Workplaces and is dedicated to serving Hoosiers with best-in-class driver and vehicle services.

Requirements

• Top-notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Ability to perform essential functions with or without reasonable accommodation.
• High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

• Conduct customer transactions using job knowledge.
• Answer customer questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions for accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.
• Other duties, responsibilities, and activities may change or be assigned at any time.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED