Customer Service Assistant 2

Ohio Department of Administrative Services•Columbus, OH

8d•Onsite

About The Position

This role serves as the Department’s primary Front Desk Receptionist, managing the department's phone line, providing routine information to internal and external customers, transferring calls, greeting and directing visitors, and receiving special deliveries. The position also performs clerical and administrative support tasks including data entry, report maintenance, scheduling, logging information, filing, scanning, and responding to inquiries. Additionally, the role includes HR duties such as participating in committees, coordinating meetings and events, and receiving ongoing training.

Requirements

Experience as a Front Desk Receptionist or in a similar role.
Experience answering a multiline phone system.
Experience with performing administrative tasks such as filing, scanning, making copies, and maintaining reports and/or records.
The ability to take calls in a helpful and professional manner, resolve routine complaints, and direct callers to appropriate resources.
A willingness to learn and collaborate with others on a variety of projects.
9 months training or 9 months experience in office practices & procedures.
9 months training or 9 months experience in public relations or customer service that included techniques for handling difficult people.
9 months training or 9 months experience in typing, keyboarding, data entry or word processing.
9 months training or 9 months experience in operation of personal computer.
Equivalent of Minimum Qualifications for Employment noted above.

Responsibilities

Acts as the Department’s primary Front Desk Receptionist.
Manages the Department’s Front Desk phone line.
Provides routine information to internal and external customers in response to inquiries, requests and/or complaints by telephone and/or email.
Transfers calls to other divisions as needed, including taking voicemails and following up with customers as needed.
Greets and directs customers and notifies the appropriate staff of their arrival.
Receives and notifies staff of special delivery mail and/or packages.
Provides general information concerning agency operations and services.
Performs clerical and administrative support tasks.
Enters, updates, corrects, sends, and maintains reports and other data.
Retrieves data to verify and distribute information and/or give status updates.
Schedules conference rooms, appointments, and/or meetings.
Logs & tracks calls and/or other information.
Catalogs, files, and distributes documents.
Scans, images, and saves files in internal databases.
Responds verbally & in writing to inquiries from employees and the public.
Completes other HR duties as assigned.
Participates in departmental committees.
Attends and coordinates departmental meetings, fairs, or other events.
Receives training on an ongoing basis in assigned areas.