Customer Service Assistant 2 [IN-OFFICE]
About The Position
The Ohio State Highway Patrol is an internationally accredited agency focused on protecting life and property, promoting traffic safety, and providing professional public safety services. As a Customer Service Assistant 2 with Central Records, you will be responsible for researching and searching for video files, utilizing specialized software to redact confidential information from audio and video recordings, and working with the ODPS Legal Office on redaction-related inquiries. You will also categorize, organize, and classify files, and track, manage, and update databases and tracking sheets.
Requirements
- 9 months of training or 9 months of experience in office practices and procedures.
- 9 months of training or 9 months of experience in public relations or customer service that included techniques for handling difficult people.
- 9 months of training or 9 months of experience in typing, keyboarding, data entry, or word processing.
- 9 months of training or 9 months of experience in the operation of a personal computer.
- Equivalent of Minimum Qualifications for Employment noted above.
Nice To Haves
- Experience in customer service.
- Experience with video file searching and redaction.
- Experience with specialized software for redaction.
- Experience working with legal offices.
- Experience in categorizing, organizing, and classifying files.
- Experience with database and tracking sheet management.
Responsibilities
- Research and search for video files.
- Utilize specialized software and computer equipment to redact personal and confidential information within audio and video recordings.
- Work directly with the Ohio Department of Public Safety (ODPS) Legal Office on questions related to redactions.
- Categorize, organize, and classify files that are received, processed, and released.
- Track, manage, and update database and/or tracking sheets.
Benefits
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
- Multiple pay increases over the first years of service
- Free Parking
- Free Gym Access & Walking Path
- Daycare On-site
- Cafeteria On-site
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
