Customer Service Administrator 2

Southeastern Freight Lines • Tyler, TX

2d • Onsite

About The Position

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial. Southeastern Freight Lines is a privately held, industry leading provider of LTL (Less Than Truckload) services throughout the Southeast. Our expertise of combining quality service and award-winning logistics has led to the growth of Southeastern generating over 1.7 billion in annual revenue, with over 10 million shipments per year. This would not be possible without our esteemed team of over 8,800 professionals — the true backbone of our company. At Southeastern, we are doing much more than providing shipping services. We are pioneering a new generation of logistics professionals, cherishing wisdom from the generation that brought us success, giving back to our communities, and living our culture. We prioritize serving others first, valuing each other completely, and always doing the right thing.

Requirements

• High School Diploma or GED
• Ability to satisfactorily pass background check and alcohol and drug test
• 6 months of related experience and/or previous office experience
• Strong customer relations skills to communicate effectively with internal and external customers
• Ability to manage multiple tasks with interruption
• Computer skills
• Familiar with Microsoft Office applications

Nice To Haves

• Previous experience with Customer Service
• Microsoft Outlook
• Microsoft Excel
• Multi-line phone systems

Responsibilities

• Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information.
• Research and answer requests for information from internal customers or other Service Centers.
• Call and schedule delivery appointments.
• Assist drivers with pick-up or delivery problems.
• Calculate hours worked and Linehaul miles.
• Compile driver hours of service and complete driver log summaries.
• Assist with generating manifests and closing loads.
• Enter closed, dispatched, and arrived loads into the computer.
• Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives.
• Make follow-up calls to customers as requested.
• Maintain the sales appointment schedule and maintain a list of sales leads.
• Key pay data into the payroll system.
• Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc.
• Coordinate new hire orientation.
• Assist with Service Center training efforts by scheduling classes or ordering supplies.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED