Customer Service Assistant 1 - Intermittent (Multiple Positions)

State of Ohio • Columbus, OH

2d • Hybrid

About The Position

This position is currently remote (work from home) but may be subject to change to regular, in-office work. The Customer Service Assistant duties include processing provider enrollment and revalidation applications according to productivity standards, monitoring and tracking application statuses to ensure timely follow-up and completion, and providing support to internal and external stakeholders. The role also involves verifying provider documentation for accuracy and completeness before processing, updating provider records in the enrollment system, and maintaining compliance with state and federal requirements and internal policies. Additionally, the assistant will use designated communication tools such as Teams, the PE mailbox, and ServiceNow to assist with inquiries and create tickets, and participate in required meetings and assist with miscellaneous tasks as needed. These positions are intermittent and not to exceed 1,000 hours in a state fiscal year. Employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Requirements

• 3 mos. trg. or 3 mos. exp. in office practices & procedures
• 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
• 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
• 1 course or 3 mos. exp. in operation of personal computer
• Or equivalent of Minimum Qualifications for Employment noted above.

Nice To Haves

• Customer Service

Responsibilities

• Process provider enrollment and revalidation applications according to productivity standards.
• Monitor and track application statuses to ensure timely follow‑up and completion.
• Provide support to internal and external stakeholders.
• Verify provider documentation for accuracy and completeness before processing.
• Update provider records in the enrollment system as needed.
• Maintain compliance with state and federal requirements and internal policies.
• Use designated communication tools such as Teams, the PE mailbox, and ServiceNow to assist with inquiries and create tickets.
• Participate in required meetings and assist with miscellaneous tasks as needed.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed