Customer Success [Multiple Positions Available]

JPMorganChase•Boston, MA

10d•Onsite

About The Position

This role involves maintaining books and records for hedge and private equity funds. Key responsibilities include preparing and reviewing financial calculations such as Net Asset Values, management fees, carried interest, and performance fees. The position also requires preparing and reviewing capital call and distribution calculations, coordinating with Investor Relations, and managing client expectations to meet SLA timelines. The individual will liaise with various internal and external stakeholders, review fund governing documents, and maintain operational KPIs to improve quality and efficiency. Additionally, the role supports new fund launches and leads the remediation of complex issues by identifying root causes and implementing preventive controls.

Requirements

Masters's degree in Finance, Business Administration, Accounting, or related field of study plus 2 years of experience in the job offered or as Customer Success, Fund Accountant, or related occupation.
Alternatively, a Bachelor's degree in Finance, Business Administration, Accounting, or related field of study plus 4 years of experience in the job offered or as Customer Success, Fund Accountant, or related occupation.
One (1) year of experience using accounting platforms including Arcesium, Geneva, Mantra, Investran, and Cascade to look up, edit, and record accounting entries to adhere to the US GAAP for Investment Funds.
One (1) year of experience managing accounting for bank loans and other private credit investments including the treatment of paydowns, interest, and PIKs.
One (1) year of experience performing fund accounting for various fund types including standalone, master/feeder structures, sidepockets, blockers, PE, and hybrids.
Any amount of experience using Excel for fund accounting purposes including investor allocations and calculating managements fees and carry, as outlined in the fund documents.
Any amount of experience utilizing complex formulas including VLOOKUP and SUMIF functions to accurately record client reports.
Any amount of experience executing dual-sided entries in accounting platforms including Arcesium, Geneva, Mantra, Investran, and Cascade to ensure accurate past, present, and future accounting reports.
Any amount of experience performing waterfall, carried interest, and IRR calculations and assessing their impact on accounting records.

Responsibilities

Maintain books and records for hedge and private equity funds.
Prepare and review Net Asset Values, management fees, carried interest and performance fee calculations, investor allocations, and capital account statements in adherence to the control framework, including policies and procedures.
Prepare and review capital call and distribution calculations including investor notices and reconcile call proceeds and distribution payments.
Coordinate with Investor Relations on the release of capital notices and report on the investor reporting portal.
Work closely with manager, team, and support functions to manage client expectations and ensure adherence to SLA timelines for client deliverables and ad hoc requests.
Liaise with support functions, internal and external stakeholders, including Risk and Control groups, Audit, Tax, Compliance, Implementation, and Investor Relations.
Review fund governing documents and related agreements, and ensure the correct set-up and maintenance of fund structures and investments in the accounting database.
Maintain operational KPIs (timeliness, pricing exceptions, error rates) and provide trend analysis and remediation actions to improve quality and efficiency.
Support new fund launches and strategy expansions by partnering on operating model design, control mapping, dry runs/parallel periods, and post-launch stabilization.
Lead remediation of complex breaks and systemic issues by identifying patterns, partnering with technology/operations to address root causes, and implementing preventive controls to reduce recurrence.