Customer Service / AR Specialist

SPATCO•Greenville, SC

11h

About The Position

The Customer Service & Accounts Receivable Specialist plays a dual role in supporting both customer service operations and accounting functions. This position is responsible for managing assigned customer accounts, processing orders, resolving issues, and ensuring effective communication between customers, sales, and operations. In addition, the role supports accounts receivable activities, contributing to accurate financial records and timely collections. The position serves as a key representative of the “voice of the customer” while maintaining a strong focus on operational efficiency and financial accuracy.

Requirements

2+ years of experience in customer service, accounts receivable, or a related role.
Strong communication and interpersonal skills.
Proficiency in ERP systems and Microsoft Office (especially Excel).
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Customer focus and problem-solving.
Attention to detail and accuracy.
Time management and organization.
Collaboration and teamwork.
Financial acumen.

Responsibilities

Manage order entry and processing for assigned accounts and Ports Petroleum account, ensuring accuracy, timeliness, and adherence to company procedures.
Serve as the primary point of contact for customers, handling inquiries, complaints, and issue resolution in a professional and timely manner.
Investigate and resolve Less-Than-Truckload (LTL) and parcel shipping issues for assigned accounts, coordinating with carriers and internal teams as needed.
Provide sales support by assisting with pricing inquiries, product availability, and order-related questions.
Collaborate closely with operations and production teams to ensure efficient order fulfillment and on-time delivery.
Act as the “voice of the customer” by communicating customer feedback, concerns, and trends to internal stakeholders to support continuous improvement initiatives.
Perform various accounts receivable functions, including but not limited to invoicing support, payment application, account reconciliation, and follow-up on outstanding balances.
Issue credit and debit memos through company systems.
Assist with maintaining accurate financial and customer records within company systems.
Support additional customer service and administrative or accounting functions as needed.