Customer Service and Support Supervisor - Community Planning and Development
About The Position
The City and County of Denver is seeking a highly motivated individual to join the Community Planning and Development Department (CPD) team as the Customer Service and Support Supervisor. In this position, you will oversee Customer Service and Support Administrative staff within the Performance and Operations Division. This position allows broad exposure to many internal and external stakeholders and allows for opportunities to work outside of the job description. The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work three (3) days in office. For your in-office days, you can expect to work on-site at the Wellington E. Webb Municipal Office Building, 201 W. Colfax Ave., Denver, CO 80202. The anticipated work schedule for this position is: Monday through Friday between 7:00 a.m. to 4:00 p.m. Denver Community Planning and Development (CPD) is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play!
Requirements
- Graduate from high school or possession of a GED, HiSET or TASC Certificate
- Five (5) years of experience performing technical, paraprofessional, and / or administrative work (this does not include office support work)
- Additional appropriate education may be substituted for the minimum experience requirements
Nice To Haves
- Management experience (highly preferred)
- Experience managing a team of entry level staff; Experience managing a team that delivers exceptional customer experiences
- Problem solver that can envision various outcomes and plan accordingly to mitigate risky outcomes
- Excellent interpersonal and customer service skills; Ability to communicate effectively – verbally and in writing; Servant leadership mindset
- Excellent time/work management skills; Works well under pressure
- Strong attention to detail and highly organized; Self-motivated and motivated to help others
- High Emotional intelligence; ability to handle interpersonal relationships judiciously and empathetically
- Demonstrated process improvement experience
- Experience with improving employee retention (especially with entry level staff) and retention strategies
- Possess technical competency and the ability to learn new programs
- Bilingual in Spanish preferred (not required)
Responsibilities
- Supervise daily operations in a high-volume office and customer service environment
- Supervise several administrative support staff that perform administrative duties assisting both internal and external agency customers
- Train new staff members on applicable standards, regulations, and requirements for the assigned work area(s), orient staff with appropriate policies and procedures and ensure that work conforms to policies, standards, and regulations
- Develops goals, documents performance, provides performance feedback and formally evaluates the work of the employee; provides reward and recognition for proper and efficient performance. Assists staff to achieve performance standards and identifies opportunities for continual improvement to performance standards
- Assist section management in formulating operational and administrative policies and procedures, establish methods to evaluate efficient daily operations, compile required information to develop special reports and prepare recommendations on findings for evaluation of operational efficiencies
Benefits
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
