Customer Service Administrative Assistant – Community Planning and Development

City and County of Denver • Denver, CO

2d • $23 - $34 • Hybrid

About The Position

The Department of Community Planning and Development (CPD) is seeking a highly motivated individual to join our team as a Customer Service Administrative Assistant. We offer excellent benefits with a pension plan, work/life balance, and opportunities for growth! The Customer Service Administrative Assistant will provide technical and operational support to the public, internal staff members, and other city departments/agencies while maintaining a working knowledge of relevant regulations, policies, standards, and procedures.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
• Experience tracking multiple projects at once
• Excellent time/work management skills; Adaptable with flexibility to jump back and forth between tasks
• Ability to communicate professionally and effectively- verbally and in writing
• Excellent interpersonal and customer service skills
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to detail
• Self-motivated and motivated to help others
• Problem solving skills; Analytical skills
• Ability to work as part of a team to support both internal and external customers
• Ability to build relationships at all levels and work with very diverse populations

Responsibilities

• Interact with customers via phone, email, and in-person to provide general information, including project status updates.
• Interpret, apply, and explain regulations, policies, standards, and/or procedures to internal/external customers based on extensive knowledge of a specialized area within a defined scope.
• Review and evaluate forms, applications, computations, documents, and/or other information to determine accuracy, completeness, acceptability, or compliance based on extensive knowledge of a specialized area or legal requirements.
• Determine and evaluate facts and make decisions without the benefit of direct guidance or supervisory review where the cost of correcting errors could be substantial in either time or money.
• Prepare and process documents and other forms in accordance with legal precedents or other specialized/technical procedures.
• Recommend improvements or solutions to problems within a range of specified, acceptable, and/or standard alternatives and technical practices.
• Provide specialized information, identify problems within a defined scope, and have the authority to resolve discrepancies, and follow up on requests or complaints.
• Respond to sensitive inquiries and problems related to the specialized/technical area and resolve problems by making reliable decisions.
• Examine, check, and approve/reject information, and determine appropriate services within a defined scope.

Benefits

• Competitive pay commensurate with education and experience
• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays
• 1 personal holiday
• 1 Wellness Day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED