Customer Service Specialist II - Housing and Community Development
About The Position
The City of Wilmington is an Equal Opportunity Employer. Position Description One City. Stronger Neighborhoods. Greater Opportunity. Behind every successful housing and community development program is a team dedicated to improving the lives of residents. As a Customer Service Specialist II – Housing & Community Development , you'll help connect people with vital resources, support federally funded programs, and ensure projects that strengthen neighborhoods move forward. From assisting residents and managing program data to supporting grants and special initiatives, your work will have a direct impact on creating a more vibrant, inclusive, and resilient Wilmington. This role works with greater independence and judgment than Customer Service I and may serve as a subject matter resource for departmental services and procedures.
Requirements
- High school diploma or GED
- Two (2) years of contract management, customer service, administration, or a related field.
- Any combination of education, experience, and training sufficient to perform the essential functions of the position.
- Notary Public Certification or must obtain within 6 months of hire
- US Drivers License
- Knowledge of: Applicable federal, state and local laws, codes, regulations (based on assignment)
- Knowledge of: HUD Rules and Regulations
- Skilled in: Verbal and written communication
- Skilled in: Organization and time management
- Skilled in: Managing projects
- Ability to: Process invoices for payment
- Ability to: Establish effective working relationships with internal and external stakeholders
Responsibilities
- Works with contractors and vendors.
- Prepares and coordinates requests for bid, contract amendments, and site visits.
- Processes invoices for various vendors to ensure timely payment.
- Supports Community Development Block Grant (CDBG) and HOME Investment Partnerships Program (HOME) monitoring to ensure grant compliance.
- Maintains tracking status on purchase orders and prepares purchase requisitions.
- Updates and maintains the department’s data reporting systems to provide accurate programmatic reports of all activities and projects including expenditures and revenues.
- Generate a variety of periodic ad-hoc and annual reports by compiling and verifying data using the financial information system and HUD Integrated Disbursement and Information System (IDIS).
- Prepare grantee performance records, including financial summaries, replacement/displacement reports, accomplishments and narrative information to report on the department’s activities.
- Assist with special data-generating projects as needed for the department.
- Performs related work as required.
Benefits
- Comprehensive medical, dental, and vision insurance + many other insurance options
- Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment into the North Carolina Local Government Employees’ Retirement System
- Employer-paid health & wellness clinic
- Free on-site city gym access
- Paid sick and vacation leave + 13 paid holidays per year
- 6-weeks paid parental leave
- Paid volunteer & blood donation leave to give back to our community
- Flex schedule and telework availability, depending on your position
- Professional development trainings & leadership initiatives
- Tuition assistance benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
