Customer Service and Sales Support Manager
About The Position
Monaghan Medical Corporation is seeking a Customer Service/Sales Support Manager to support its growth and uphold the company’s patient-first mission and core values. The role focuses on building customer relationships, ensuring adherence to the quality management system (QMS), capturing and communicating the voice of the customer, and leading teams in developing and implementing strategic sales tools. The manager will monitor pricing implementation, including GPO tiers, PCRFs, and GPO rosters, and work to improve customer experience and departmental efficiency through digital platforms, standard operating procedures, and key performance indicators.
Requirements
- Bachelor’s degree; equivalent experience may substitute for education.
- At least five years of customer service experience.
- At least three years of supervisory or leadership experience.
- Outstanding oral and written communication skills.
- Ability to investigate issues, ask questions, and liaise effectively with others.
- Detail-oriented, highly responsive, and customer-focused.
- Ability to multitask amid changing priorities and tight deadlines.
- Ability to work well with others and build and maintain positive relationships with internal and external customers.
- Proficiency in Microsoft Office.
Nice To Haves
- Knowledge of the medical device industry, distribution, or hospital markets.
Responsibilities
- Build customer relationships and capture the voice of the customer.
- Ensure adherence to the quality management system (QMS).
- Lead teams in developing and implementing strategic sales tools.
- Monitor pricing implementation, including GPO tiers, PCRFs, and GPO rosters.
- Communicate customer feedback throughout the organization.
- Proactively improve customer experience and departmental efficiency through digital platform and SOP creation and KPI generation.
Benefits
- Health, dental, and vision insurance with deductible reimbursement plan.
- 401(k) plan with company match and 100% vesting on day one.
- Vacation and sick time.
- Wellness initiative and health assistance resources.
- Life insurance.
- Short- and long-term disability benefits.
- Health Savings Account (HSA) option.
- Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account.
- Employee Assistance Program (EAP).
- Accidental and critical illness insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
