Customer Service and Sales Associate

Hertz•Lynchburg, VA

About The Position

The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience. This commissioned sales team member delivers world-class customer service and sells Hertz products and services to address customers’ travel and insurance replacement needs. The role involves working in a fast-paced sales environment, meeting individual and team sales goals, helping customers with reservations and rental-related inquiries, and creating a positive rental experience. The position requires working outdoors in all weather conditions, standing for extended periods, and working flexible shifts, including weekends and holidays, with overtime as required. The listed wage is $17.00 per hour. For full-time opportunities, Hertz offers medical, dental, and vision insurance, life insurance, paid time off, a 401(k) retirement plan, and employee discounts.

Requirements

Demonstrate clear and proficient English communication skills, both written and oral.
Have the competitive drive and confidence to succeed in a commission-based environment.
Work effectively in a fast-paced environment with varied tasks; demonstrate strong organizational and time-management skills.
Demonstrate sales, professionalism, and interpersonal skills.
Show ownership, accountability, and initiative.
Work well within a team.
Work flexible shifts, including weekends and holidays, and work overtime as required.
Work outdoors in all weather conditions.
Stand for long periods of time.
Hold a valid driver’s license with a record in good standing.
Be able to drive and operate vehicles.
Have fluency in English.
Have 1–2 years of customer service and sales experience.
Possess the auditory, speaking, and communication capabilities necessary to perform the role’s responsibilities.
Be able to sit, stand, walk, bend, twist, climb, drive, push, pull, speak, hear, write, lift, type, file, see, read, and use a computer, telephone, calculator, copy machine, and fax machine.

Nice To Haves

Fluency in languages other than English is encouraged.

Responsibilities

Communicate and offer ancillary products and services to enhance customers’ travel experiences.
Emphasize sales and revenue maximization for core products, including damage responsibility waivers, fuel options, and vehicle upgrades.
Achieve personal sales goals while supporting team goals.
Provide helpful, quality service and sales in a fast-paced environment while enhancing customers’ rental experiences.
Convert phone inquiries into reservations and rentals.
Listen to customers, identify their needs, and create positive customer service experiences.
Engage customers courteously and professionally and ensure overall customer satisfaction and service.
Maximize revenue by soliciting business after rate quotes, addressing customer objections to reservations, and using appropriate sales techniques to secure bookings.
Assist customers with post-rental inquiries related to rentals and billing.
Treat every customer contact as a sales opportunity and solicit reservations during customer service calls.