Customer Service and Sales Associate

Hertz•Lynchburg, VA

About The Position

The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience. This commissioned sales team member delivers customer service and sells Hertz products and services to meet customers’ travel and insurance replacement needs. The stated wage is $17.00 per hour. Full-time opportunities include medical, dental, and vision insurance; life insurance; paid time off; a 401(k) retirement plan; and employee discounts.

Requirements

Demonstrate good written and oral communication skills and communicate clearly and proficiently in English.
Have the competitive drive and confidence to succeed in a commission-based environment.
Be able to work in a fast-paced environment with varied tasks.
Have excellent organizational and time-management skills.
Demonstrate sales, professionalism, and interpersonal skills.
Show ownership, accountability, and initiative.
Have proven ability to work well within a team.
Be available to work flexible shifts, including weekends and holidays, and overtime as required.
Work outdoors in all weather conditions and stand for long periods.
Have a valid driver’s license with a record in good standing.
Be able to drive and operate vehicles.
Have 1–2 years of customer service and sales experience.
Possess the auditory, speaking, and communication capabilities necessary to perform the role’s responsibilities.
Be able to perform the listed physical activities, including sitting, standing, walking, bending, twisting, climbing, driving, pushing, pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading, and using a computer, telephone, calculator, copy machine, and fax machine.

Nice To Haves

Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.

Responsibilities

Communicate and offer ancillary products and services to enhance customers’ travel experiences.
Sell and maximize revenue on core products, including damage responsibility waiver options, fuel options, and vehicle upgrades.
Achieve personal sales goals while supporting team goals.
Provide helpful, quality service and sales in a fast-paced environment while enhancing the rental experience.
Convert phone inquiries into reservations and rentals.
Listen to customers, identify their needs, and create a positive customer service experience.
Engage customers professionally and courteously, ensuring customer satisfaction and service.
Maximize revenue by soliciting business after rate quotes, addressing objections to reservations, and using appropriate sales techniques to obtain bookings.
Assist customers with post-rental inquiries involving rentals and billing.
Treat every customer contact, including service calls, as an opportunity to solicit reservations.