Customer Service and Sales Associate

Hertz•West Palm Beach, FL

About The Position

As a Customer Service and Sales Associate, you will interact with customers at the counter to process vehicle rentals and consult with them about their rental needs, including insurance, ancillary benefits, and coverage. You will provide customer service throughout the rental and occasional return process, accurately prepare rental documentation, explain rates and service charges, and offer optional products suited to customer needs. The role also involves answering phones, resolving customer service issues, assisting customers with local information, and coordinating customers in the queue to reduce wait times. The position pays a base rate of $16.00 per hour, with overtime compensated at 1.5 times the hourly rate and uncapped monthly sales incentives. The posting notes that top sellers may potentially earn over $100,000 annually. Benefits include medical, dental, vision, and 401(k) offerings. Hertz describes itself as an operator of the Hertz, Dollar Car Rental, and Thrifty Car Rental brands, with approximately 9,700 corporate and franchise locations worldwide. The company states its commitment to diversity and inclusion and equal employment opportunity.

Requirements

Passion for customer service and attention to detail, with a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple computer systems while multitasking with customers in person or by phone.
Proficiency in English and clear, proficient written and oral communication in English.
Ability to work in a fast-paced environment with a variety of tasks.
Excellent organizational and time management skills.
Professionalism and interpersonal skills.
Proven ability to work well within a team.
A strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods of time.

Nice To Haves

Fluency in languages in addition to English is encouraged.

Responsibilities

Provide customer service while managing rental and occasional return processes in compliance with company policies and procedures.
Welcome customers and represent Hertz professionally through appearance, language, and behavior.
Help ensure each customer receives a clean and safe vehicle.
Take ownership of customer service issues and resolve them promptly.
Contribute to teamwork and collaboration, and help build brand loyalty.
Use approved sales and service techniques to determine customer wants and needs and offer optional products accordingly.
Prepare rental and return documents accurately and completely, including the Rental Agreement Folder.
Qualify customers according to company rental requirement guidelines.
Assist customers with directions, maps, local area information, and appropriate service information.
Review rental parameters, rates, and service charges with customers and confirm the rental return date and time are accurate.
Review all charges when the vehicle is returned.
Answer phones and assist customers in a friendly, helpful, and prompt manner.
Resolve customer service issues effectively.
Coordinate customers in the queue to minimize waiting and promote efficient service.