Customer Service and Sales Associate

Hertz•Washington, DC

2d•Onsite

About The Position

The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience. This commissioned sales role provides customer service and sells Hertz products and services to meet customers’ travel and insurance replacement needs. The position is based at 99 H St NE, Washington, DC 20002. The listed wage is $18.50 per hour. The role requires working outdoors in all weather conditions, standing for extended periods, and working flexible shifts that may include weekends and holidays, with overtime as required.

Requirements

Demonstrate clear and proficient written and oral communication in English.
Have the competitive drive and confidence to succeed in a commission-based environment.
Work effectively in a fast-paced environment with varied tasks and demonstrate organizational and time-management skills.
Demonstrate sales, professionalism, and interpersonal skills.
Show ownership, accountability, and initiative.
Demonstrate the ability to work well within a team.
Be able to work flexible shifts, including weekends and holidays, and work overtime as required.
Be able to work outdoors in all weather conditions and stand for long periods.
Hold a valid driver's license with a good driving record.
Be able to drive and operate vehicles.
Have fluency in English.
Have 1–2 years of customer service and sales experience.
Possess the auditory, speaking, and communication capabilities needed to perform the job responsibilities.
Be able to sit, stand, walk, bend, twist, climb, drive, push, pull, speak, hear, write, lift, type, file, see, read, and use a computer, telephone, calculator, copy machine, and fax machine.

Nice To Haves

Fluency in languages in addition to English is encouraged.

Responsibilities

Communicate and offer ancillary products and services to enhance customers’ travel experiences.
Sell core products, including damage responsibility waivers, fuel options, and vehicle upgrades, with an emphasis on revenue maximization.
Achieve personal sales goals while supporting team goals.
Provide helpful, quality service and sales in a fast-paced environment while enhancing customers’ rental experiences.
Convert phone inquiries into reservations and rentals.
Listen to customers and identify their needs to create positive customer service experiences.
Engage customers courteously and professionally and ensure overall customer satisfaction and service.
Maximize revenue by soliciting business after rate quotes, addressing customer objections to reservations, and using appropriate sales techniques to obtain bookings.
Assist customers with post-rental inquiries involving the rental and billing process.
Treat customer service calls as sales opportunities and solicit reservations.