Part Time Customer Service and Sales Associate

Hertz • Everett, WA

5h

About The Position

The Part Time Sales & Service Associate is an essential member of the Hertz Local Edition team and serves as a brand ambassador, providing customers with a fast, easy, and valued experience. This commissioned sales team member delivers customer service and sells Hertz products and services to meet customers’ travel and insurance-replacement needs. The role focuses on selling core and ancillary products, maximizing revenue, converting inquiries into reservations and rentals, and helping customers with post-rental questions. The position pays $23.00 per hour.

Requirements

• Demonstrated written and oral communication skills and the ability to communicate clearly and proficiently in English.
• Competitive drive and confidence to succeed in a commission-based environment.
• Ability to work in a fast-paced environment with varied tasks; strong organizational and time-management skills.
• Sales, professionalism, and interpersonal skills.
• Strong ownership, accountability, and initiative.
• Demonstrated ability to work well within a team.
• Ability to work flexible shifts, including weekends and holidays, and overtime as required.
• Ability to work outdoors in all weather conditions and stand for long periods.
• Valid driver’s license with a record in good standing.
• Ability to drive and operate vehicles.
• Fluency in English.
• 1–2 years of customer service and sales experience.
• Auditory, speaking, and communication capabilities needed to perform the job’s responsibilities.
• Ability to sit, stand, walk, bend, twist, climb, drive, push and pull, speak, hear, write, lift, type, file, see, read, and use a computer, telephone, calculator, copy machine, and fax machine.

Nice To Haves

• Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.

Responsibilities

• Communicate and offer ancillary products and services to enhance customers’ travel experience.
• Sell core products such as damage responsibility waiver options, fuel options, and vehicle upgrades to maximize revenue.
• Achieve personal sales goals while supporting team goals.
• Provide helpful, quality service and sales in a fast-paced environment and enhance the customer’s rental experience.
• Convert phone inquiries into reservations and rentals.
• Listen to customers, identify their needs, and create a positive service experience.
• Engage customers courteously and professionally and ensure overall customer satisfaction.
• Actively solicit business after rate quotes, address customer objections, and use appropriate sales techniques to obtain bookings.
• Assist customers with post-rental inquiries about rentals and billing.
• Treat customer service calls as sales opportunities and solicit reservations.

Benefits

• The posting lists medical, dental, and vision insurance, life insurance, paid time off, a 401(k) retirement plan, and employee discounts for full-time opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed