Customer Service and Print Project Coordinator

SpeedPro Towson • Timonium, MD

2d • $18 - $23 • Onsite

About The Position

SpeedPro Towson, located in Timonium, Maryland, creates large-format graphics such as vehicle wraps, signage, banners, and trade show displays for businesses across the Baltimore area. This full-time, in-studio role is the face and voice of the studio, combining client relationship-building and sales support with hands-on technical file preparation. The coordinator greets clients, answers calls and emails, creates simple estimates, and prepares customer-submitted files for print production. Training is provided in Adobe Illustrator and Acrobat file preparation, as well as cross-training on production-floor equipment and processes. The position is based in Timonium and works Monday through Friday, 8:30 a.m. to 5:00 p.m., with no weekends. Pay is $18–$23 per hour, depending on experience.

Requirements

• Strong customer service skills and clear, warm communication in person, by phone, and in writing.
• Comfort with computers and eagerness to learn Adobe Illustrator and Adobe Acrobat for print file preparation; training is provided.
• Comfort with basic math for creating estimates and quotes.
• Organizational skills and ability to manage multiple client requests and deadlines.
• Reliable transportation and a valid driver's license for occasional off-site client visits.
• High school diploma or equivalent.
• Ability to lift up to 40 pounds and stand for extended periods during production-floor and on-site work.

Nice To Haves

• Some college or trade training.
• Working knowledge of Adobe Illustrator, including vector editing, cut lines, and file cleanup, and Acrobat, including PDF review and basic preflight.
• Prior experience in a print shop, sign shop, or wide-format graphics business.
• Familiarity with large-format printing, vinyl, or vehicle wrap materials.
• Experience with CRM or order-management software.

Responsibilities

• Answer incoming phone calls and emails, and greet clients visiting the studio.
• Understand client needs and create simple, accurate cost estimates.
• Review customer-submitted files for print readiness, including resolution, color mode, bleed, and overall quality.
• Edit and prepare files for production, including adding cut lines or contours for vinyl and wrap jobs.
• Communicate with clients about file issues, proofs, and revisions.
• Coordinate timelines between clients and the production team to keep jobs on schedule.
• Maintain accurate records of orders, estimates, and client communications.
• Occasionally visit client sites for measurements, installations, or account check-ins.

Benefits

• Monthly team lunch
• Health benefits stipend beginning in 2027 to help cover health insurance costs
• SIMPLE IRA retirement plan with company matching beginning January 1, 2027; the company contribution is fully vested immediately
• Company parties
• Free uniforms
• Paid time off
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED