Customer Service and Print Project Coordinator

SpeedPro Towson • Timonium, MD

13h • Onsite

About The Position

SpeedPro Towson is seeking a friendly, detail-oriented Customer Service and Print Project Coordinator to serve as the face and voice of its large-format graphics studio in Timonium, Maryland. The studio creates vehicle wraps, signage, banners, and trade show displays for businesses across the Baltimore area. This in-studio role combines customer relationships and sales support with hands-on preparation of customer-submitted files for print production. Training is provided in Adobe Illustrator and Acrobat file preparation, along with cross-training on production-floor equipment. The position includes occasional visits to client sites for measurements, installations, or account check-ins.

This is a full-time position scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with no weekends. Compensation is $18–$23 per hour, depending on experience. Benefits include monthly team lunches, company parties, free uniforms, paid time off, training and development, and benefits planned to begin in 2027: a health benefits stipend and a SIMPLE IRA with an immediately vested company match.

Requirements

• Strong customer service skills and warm, clear communication in person, by phone, and in writing.
• Comfort with computers and willingness to learn Adobe Illustrator and Adobe Acrobat for print-file preparation; training is provided.
• Comfort with basic math for preparing estimates and quotes.
• Organization and ability to manage multiple client requests and deadlines.
• Reliable transportation and a valid driver's license for occasional off-site visits.
• High school diploma or equivalent.
• Ability to lift up to 40 pounds and stand for extended periods during production-floor and on-site work.

Nice To Haves

• Some college or trade training.
• Working knowledge of Adobe Illustrator, including vector editing, cut lines, and file cleanup, and Adobe Acrobat, including PDF review and basic preflight.
• Prior experience in a print shop, sign shop, or wide-format graphics business.
• Familiarity with large-format printing, vinyl, or vehicle-wrap materials.
• Experience with CRM or order-management software.

Responsibilities

• Answer incoming phone calls and emails, and greet clients visiting the studio.
• Understand client needs and prepare simple, accurate cost estimates.
• Review customer-submitted files for print readiness, including resolution, color mode, bleed, and overall quality.
• Edit and prepare files for production, including adding cut lines or contours for vinyl and vehicle wrap jobs.
• Communicate with clients about file issues, proofs, and revisions.
• Coordinate timelines between clients and the production team to keep jobs on schedule.
• Maintain accurate records of orders, estimates, and client communications.
• Occasionally visit client sites for measurements, installations, or account check-ins.
• Participate in cross-training on production-floor equipment, including large-format printers, laminators, and cutters.

Benefits

• Monthly team lunch.
• Health benefits stipend beginning in 2027 to help cover health insurance costs.
• SIMPLE IRA retirement plan with company matching beginning January 1, 2027; the company match is fully vested immediately, and employees may choose pre-tax or Roth contributions.
• Company parties.
• Free uniforms.
• Paid time off.
• Training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED