Customer Service and Administrative Specialist

Finish Tech Corp•Warminster Township, PA

9d•$50,000 - $60,000•Onsite

About The Position

Finish Tech Corp. is an established manufacturing company located in Warminster, PA (Bucks County). We are seeking a motivated and outgoing Customer Service and Administrative Specialist to join our team. This role is the primary point of contact for our customers and handles the essential front-office coordination that keeps our business running smoothly. It is a fantastic entry point into our company, focusing squarely on providing exceptional client service, highly accurate order entry, and daily administrative support to executive leadership. While you will be focused heavily on customer accounts and office administration to start, there is long-term potential to learn additional facets of our business operations over time. This is not a remote position. Schedule is Monday to Friday, 9:00 AM to 5:30 PM in office.

Requirements

Three to five years of administrative experience.
Excellent oral and written communication skills
Exceptional computer skills including Microsoft Word, Excel, and Outlook (computer skills will be tested during the interview process)
Must be detail-oriented and accurate with work
Highly organized with excellent time management skills and the ability to prioritize projects
We are looking for someone that is a problem solver and a self-starter.
Attention to detail is a must with the ability to work in a fast-paced high-demand environment.

Nice To Haves

Experience in a manufacturing setting is a strong plus.
Hands-on proficiency using Sage 100 or a comparable ERP system for data entry, order placement, and inventory lookup is highly desirable
Familiarity with domestic freight carriers (LTL/FTL), shipment tracking, and bill of lading generation

Responsibilities

Communicate with customers via phone and email regarding orders and inquiries
Review customer purchase orders and sales order entry into our ERP system.
Generate and deliver customer quotes, track pricing tiers, material specifications and lead times.
Address and resolve customer concerns with a professional attitude
Proactively communicate order status, resolve delivery issues, and handle account inquiries.
Shipping logistics via UPS and freight carriers including quoting, preparing shipping paperwork, filing claims, and generating reports
Update and maintain Sage 100 ERP
Coordinate and manage a running list of projects, priorities, and calendar items
Maintain email accounts, contacts, and calendar
Format, prepare, edit information and correspondence for internal and external communication such as memos, emails, presentations, and reports
Maintain accurate electronic and physical office files, ensuring key account and operations data is organized and accessible.
Maintain a clean, organized office environment, coordinating office supply orders and incoming/outgoing mail.
Other tasks as assigned