Transit Administrative Specialist II Customer Service
About The Position
This role involves providing administrative support with a focus on customer service within a transit environment. The specialist will be responsible for timely data entry of customer applications, updating customer records, handling various administrative tasks such as filing and scanning, and providing customer phone support. A key aspect of the role is managing customer mail, including opening, processing, and routing. The position requires a candidate who is fast and accurate with data entry, and ideally has experience in transportation, working with vulnerable populations, or a social services background.
Requirements
- Accurate data entry skills.
- Fast and accurate data entry.
Nice To Haves
- Experience in transportation.
- Experience working with vulnerable populations.
- Social services background.
Responsibilities
- Timely data entry of customer applications.
- Update customer electronic records to reflect the status of various services provided.
- Filing, printing, scanning, and preparing customer mailing packets.
- Customer phone support, including checking and distributing voicemail messages.
- Open, date stamp, process, and route received customer mail.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
