Customer Service Representative - Transit
City of Greenville•Greenville, NC
•Onsite
About The Position
The purpose of this position is to provide front-line customer service at the G.K. Butterfield Transportation Center, assisting riders with information, trip planning, bus passes, and service updates. The position supports daily Transit Center operations, maintains accurate sales and administrative records, and represents GREAT at community events.
Requirements
- High school diploma or equivalent
- Two years of administrative assistant experience, including customer service
- Proficiency with Microsoft Office Suite
- Valid NC Class C Driver’s License
Nice To Haves
- Bilingual proficiency
Responsibilities
- Provide route, schedule, fare, and trip-planning assistance (by phone, email, or in-person)
- Sell and record bus passes
- Reconcile daily transactions
- Use vehicle location systems to give bus arrival information
- Document customer interactions, complaints, and escalations
- Review reduced-fare applications
- Produce Transit ID cards
- Manage lost-and-found items
- Monitor and maintain customer information, materials, and inventory
- Assist Shift Supervisors with opening/closing procedures
- Prepare daily/weekly/monthly sales reports
- Represent GREAT at community events and job fairs
- Other related duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
