Administrative Support & Customer Service Specialist

Johns Manville•Lewiston, ME

1d•Onsite

About The Position

The Administrative Support & Customer Service Specialist plays a key role in supporting daily operations by serving as the primary point of contact for customers, providing administrative support, coordinating order entry and shipping activities, and assisting with quality documentation and recordkeeping. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with customers, vendors, and internal departments.

Requirements

High school diploma or equivalent.
Minimum 2 years of customer service, administrative, or office support experience.
Strong computer skills, including Microsoft Office applications.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience with SAP or other ERP systems.
Experience in manufacturing, logistics, shipping, or customer service environments.
Familiarity with quality systems, documentation control, or ISO-based processes.

Responsibilities

Answer incoming phone calls and direct inquiries appropriately.
Serve as a primary customer contact for order status, freight tracking, and general product inquiries.
Respond to customer requests professionally and in a timely manner.
Provide freight quotations and shipping estimates to customers.
Track shipments and communicate delivery updates as needed.
Enter customer orders accurately into SAP.
Review orders for completeness and accuracy.
Coordinate with production, planning, and shipping teams to ensure customer requirements are met.
Maintain customer records and order documentation.
Communicate shipment information with customers and provide any needed documentation.
Track outgoing shipments and assist with resolving delivery issues.
Maintain shipping records and filing systems.
Order and maintain office supplies and consumable inventory.
Maintain organized records and files, both electronic and physical.
Assist with data entry, reports, and other administrative functions.
Support departmental projects and plant operations as assigned.
Support customer quality inquiries by gathering and organizing information.
Promote adherence to company quality standards and continuous improvement initiatives.

Benefits

Competitive compensation
Health, dental, and vision insurance
Paid time off and holidays
401(k) with company match
Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance.
JM sponsors a 401(k) plan which includes a sizeable company match.
JM offers paid vacation and also provides paid sick and parental leave for eligible employees.
Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage.
Supplemental life insurance and accidental death and dismemberment insurance are available as well.
The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account.
JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.