Administrative Customer Service Specialist II

Triplenet Technologies • Auburn, WA

5d • Onsite

About The Position

This role serves as a COVID Vaccine Clinic Registration Administrator. The primary focus is on managing patient appointments and providing excellent customer service within a healthcare setting. The position requires strong organizational skills, the ability to handle high-pressure situations, and effective communication with patients, families, and staff.

Requirements

• High school graduate or equivalent
• One year of customer service experience
• Previous data entry experience
• Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands
• Ability to work in a high pressure, time-sensitive, and complex health care environment
• Ability to use a mouse, navigate computer programs, and use email in a business setting
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Ability to identify and triage issues appropriately
• Attention to detail to ensure scheduling accuracy

Nice To Haves

• Bachelor's degree (BA or BS)
• Previous medical office/hospital experience coordinating physician appointments and patient services
• Familiarity with medical terminology
• Bilingual skills
• Prior experience utilizing an electronic medical record system and/or an automated scheduling system

Responsibilities

• Ensures patients are scheduled for appointments through use of multiple systems
• Works closely with patients, families, and staff to identify needs, answer questions, resolve problems, and provide information
• Manages and prioritizes scheduling requests
• Recognizes emergency situations and initiates correct rapid response procedures
• Supports the overall function of the department, and may be required to take on additional duties
• Assists with the training of new staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED