Sr. Customer Service Analyst
About The Position
At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence. Your Role at Delta Faucet Do you have strong customer service skills and the ability to make data-backed decisions? Are you interested in analysis & reporting, solving problems on the fly, or making impactful decisions which drive account growth? Delta Faucet Company has an excellent opportunity for you to join our Indianapolis corporate Customer Service team! As a Customer Service Analyst, you will be an analytical decision maker who develops cross functional relationships while helping management tackle sophisticated customer requests.
Requirements
- 3+ years of customer service experience; or equivalent combination of education and experience
- Systems proficiency SAP – preferred
- MS Office - required
Nice To Haves
- Bachelor’s degree from a 4-year college or university preferred
Responsibilities
- Analyze account activity applying SAP, Excel and Microsoft BI
- Make account decisions that drive growth and ease of doing business
- Present to management on account trends and activity
- Build ad hoc reports to support order management
- Use CI to drive reduction in order fill-rate and on-time customer fines
- Develop relationships with key cross functional leaders across all channels
- Use account knowledge to positively represent Delta Faucet Company during customer inquiries and complaint resolution
- Participate in account long and short-term business planning
- Effectively connect with customers, agencies, sales and other departments throughout Delta Faucet
- Lead fines fighting process through fines rebuttals
- Ability to conduct multiple tasks while delivering in a timely and accurate fashion
Benefits
- Comprehensive benefit plans
- Retirement
- Savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- LinkedIn Learning access
- Internal opportunities to work on projects cross-company
- Four employee-led and self-directed Business Resource Groups
- Paid volunteer day annually
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
