Sr Analyst, Global Customer Service

Baxter International Inc. • Deerfield, IL

4d • $80,000 - $110,000

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter Responsible for analyzing complex data sets, developing and maintaining advanced data models and algorithms, and using statistical and machine learning techniques to drive business insights.

Requirements

• Associate or Bachelor’s degree preferred or relevant work experience
• 3-5 years of experience in data analysis, business analysis, or a related field
• Strong analytical and problem-solving skills
• Previous experience in a customer-facing role
• Knowledge of medical products or the healthcare industry
• Proficient with data analysis and reporting tools (e.g., Excel, DAS, Cognos)
• Proficient with data preparation, data visualization, and specialized/advanced business intelligence tools (e.g., Power BI, Tableau, Snowflake)
• Familiar with ERP systems (e.g. JDE, SAP)
• Experience with customer relationship management (CRM) software (Salesforce)
• Experience in data mining software (e.g., Celonas)
• Excellent communication, interpersonal, and problem-solving skills
• Ability to collaborate and communicate effectively on complex topics with non-technical stakeholders.
• Ability to work in a fast-paced environment and handle multiple priorities
• Functional knowledge of Microsoft Office
• Ability to learn and adapt to new systems, processes, and products
• Strong attention to detail and accuracy
• Ability to work a flexible schedule, including evenings and weekends (as needed)
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

• Bilingual or multilingual skills are a plus

Responsibilities

• Analyze complex data sets to identify trends, patterns, and insights
• Develops and maintains reports, dashboards, and other visualizations to communicate findings.
• Develop and maintain advanced data models and algorithms to drive business insights
• Use statistical and machine learning techniques to analyze and interpret data
• Develop and maintain dashboards and reports to communicate insights to stakeholders.
• Implement quality protocols and procedures to ensure HIPAA compliance and adherence to Baxter's privacy and security policies.
• Ensure compliance with governmental and regulatory requirements.
• Design and develop key performance indicators (KPIs) and tracking reports to assist in the management of service and/or operations organization.
• Work collaboratively with cross-functional stakeholders, serving as a key liaison between teams.
• Investigate and address internal and external customer concerns and recommend solutions to improve employee and customer satisfaction.
• Extrapolate and analyze data to inform decision-making and drive business decisions.
• Collaborate with stakeholders to ensure alignment of needs and requirements.
• Implement quality protocols and procedures to ensure compliance and adherence to governmental and regulatory requirements.
• Design and develop key performance indicators and metrics to assist in the management of the service and operations organization
• Provide data and analytics to inform decision-making and drive business decisions.
• Responsible for providing support for ad-hoc analysis and special projects
• Other duties as assigned (<20%)

Benefits

• Baxter offers comprehensive compensation and benefits packages for eligible roles.
• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree