Sr Analyst, Global Customer Service

Baxter International Inc.•Deerfield, IL

2d•$80,000 - $110,000

About The Position

Responsible for analyzing complex data sets, developing and maintaining advanced data models and algorithms, and using statistical and machine learning techniques to drive business insights. What you'll be doing Analyze complex data sets to identify trends, patterns, and insights Develops and maintains reports, dashboards, and other visualizations to communicate findings. Develop and maintain advanced data models and algorithms to drive business insights Use statistical and machine learning techniques to analyze and interpret data Develop and maintain dashboards and reports to communicate insights to stakeholders. Implement quality protocols and procedures to ensure HIPAA compliance and adherence to Baxter's privacy and security policies. Ensure compliance with governmental and regulatory requirements. Design and develop key performance indicators (KPIs) and tracking reports to assist in the management of service and/or operations organization. Work collaboratively with cross-functional stakeholders, serving as a key liaison between teams. Investigate and address internal and external customer concerns and recommend solutions to improve employee and customer satisfaction. Extrapolate and analyze data to inform decision-making and drive business decisions. Collaborate with stakeholders to ensure alignment of needs and requirements. Implement quality protocols and procedures to ensure compliance and adherence to governmental and regulatory requirements. Design and develop key performance indicators and metrics to assist in the management of the service and operations organization Provide data and analytics to inform decision-making and drive business decisions. Responsible for providing support for ad-hoc analysis and special projects Other duties as assigned (<20%)

Requirements

Associate or Bachelor’s degree preferred or relevant work experience
3-5 years of experience in data analysis, business analysis, or a related field
Strong analytical and problem-solving skills
Previous experience in a customer-facing role
Knowledge of medical products or the healthcare industry
Proficient with data analysis and reporting tools (e.g., Excel, DAS, Cognos)
Proficient with data preparation, data visualization, and specialized/advanced business intelligence tools (e.g., Power BI, Tableau, Snowflake)
Familiar with ERP systems (e.g. JDE, SAP)
Experience with customer relationship management (CRM) software (Salesforce)
Experience in data mining software (e.g., Celonas)
Excellent communication, interpersonal, and problem-solving skills
Bilingual or multilingual skills are a plus
Ability to collaborate and communicate effectively on complex topics with non-technical stakeholders
Ability to work in a fast-paced environment and handle multiple priorities
Functional knowledge of Microsoft Office
Ability to learn and adapt to new systems, processes, and products
Strong attention to detail and accuracy
Ability to work a flexible schedule, including evenings and weekends (as needed)
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

Analyze complex data sets to identify trends, patterns, and insights
Develops and maintains reports, dashboards, and other visualizations to communicate findings
Develop and maintain advanced data models and algorithms to drive business insights
Use statistical and machine learning techniques to analyze and interpret data
Develop and maintain dashboards and reports to communicate insights to stakeholders
Implement quality protocols and procedures to ensure HIPAA compliance and adherence to Baxter's privacy and security policies
Ensure compliance with governmental and regulatory requirements
Design and develop key performance indicators (KPIs) and tracking reports to assist in the management of service and/or operations organization
Work collaboratively with cross-functional stakeholders, serving as a key liaison between teams
Investigate and address internal and external customer concerns and recommend solutions to improve employee and customer satisfaction
Extrapolate and analyze data to inform decision-making and drive business decisions
Collaborate with stakeholders to ensure alignment of needs and requirements
Implement quality protocols and procedures to ensure compliance and adherence to governmental and regulatory requirements
Design and develop key performance indicators and metrics to assist in the management of the service and operations organization
Provide data and analytics to inform decision-making and drive business decisions
Responsible for providing support for ad-hoc analysis and special projects
Other duties as assigned (<20%)

Benefits

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits