Sr. Customer Service Analyst
Masco•Carmel, IN
•$56,900 - $89,320•Onsite
About The Position
Delta Faucet Company has an excellent opportunity for you to join our Indianapolis corporate Customer Service team! As a Customer Service Analyst, you will be an analytical decision maker who develops cross functional relationships while helping management tackle sophisticated customer requests.
Requirements
- 3+ years of customer service experience; or equivalent combination of education and experience
- MS Office - required
Nice To Haves
- Bachelor’s degree from a 4-year college or university preferred
- Systems proficiency SAP – preferred
Responsibilities
- Analyze account activity applying SAP, Excel and Microsoft BI
- Make account decisions that drive growth and ease of doing business
- Present to management on account trends and activity
- Build ad hoc reports to support order management
- Use CI to drive reduction in order fill-rate and on-time customer fines
- Develop relationships with key cross functional leaders across all channels
- Use account knowledge to positively represent Delta Faucet Company during customer inquiries and complaint resolution
- Participate in account long and short-term business planning
- Effectively connect with customers, agencies, sales and other departments throughout Delta Faucet
- Lead fines fighting process through fines rebuttals
- Ability to conduct multiple tasks while delivering in a timely and accurate fashion
Benefits
- Comprehensive benefit plans
- Retirement
- Savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- LinkedIn Learning access
- Internal opportunities to work on projects cross-company
- Four employee-led and self-directed Business Resource Groups
- Paid volunteer day annually
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
