Customer Service Agent

SIXT•Portland, OR

2h•Onsite

About The Position

Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting rate of $23.25 per hour. YOUR ROLE AT SIXT You ensure seamless rental experience by verifying customer documents, checking the validity of driver’s licenses, and requesting additional documentation when needed d You assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs You offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns You finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts You inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation

Requirements

High school diploma or GED
At least 1 year of customer service experience
At least 18 years old
Hold a valid driver’s license with a clean driving record
Authorized to work in the United States without requiring sponsorship
Basic computer navigation skills
Familiar with Microsoft Office applications
Willing to wear a company uniform

Nice To Haves

Speaking other languages is a plus

Responsibilities

Ensure seamless rental experience by verifying customer documents, checking the validity of driver’s licenses, and requesting additional documentation when needed.
Assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs.
Offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns.
Finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts.
Inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation.