Customer Service Agent
About The Position
At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting rate of $24.25 per hour. You ensure seamless rental experience by verifying customer documents, checking the validity of driver’s licenses, and requesting additional documentation when needed. You assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs. You offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns. You finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts. You inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- At least 18 years old.
- Hold a valid driver’s license with a clean driving record.
- Authorized to work in the United States without requiring sponsorship.
- Basic computer navigation skills.
- Familiar with Microsoft Office applications.
- Willing to wear a company uniform.
Nice To Haves
- Speaking other languages is a plus.
Responsibilities
- Verify customer documents, check the validity of driver’s licenses, and request additional documentation when needed.
- Assist customers in selecting the right vehicle and handle exchanges when necessary.
- Offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns.
- Finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts.
- Inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation.
Benefits
- Healthcare coverage (medical, dental, vision)
- Life insurance
- Critical illness insurance
- Hospital indemnity insurance
- Pet insurance
- 401k plan
- PTO
- Sick leave
- Time and a half for working on public holidays
- Employee Assistance Program
- Employee-only rental rates
- Family rental options
- Exclusive discounts for employees
- Uniform
- Weekly dry cleaning for uniform
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
