Customer Service Agent
About The Position
This is a full-time position that offers an onsite work environment (in the San Antonio, TX office), great work-life balance, & competitive hourly pay. The working hours/shift for this position are Monday-Friday through 7:00 AM – 5:30 PM CST, based on availability. The start date for this role is on May 4th, 2026. This role focuses on customer service while interacting with location management to respond to high volume customer calls. This individual is expected to have the ability to self-pace, prioritize, and troubleshoot while performing specific functions according to standardized procedures. The Customer Service Agent should create a positive experience for each caller and is meticulous, perceptive, organized, adaptable, and detailed oriented. They will listen to customers to understand the reason for their call, address all questions or concerns and provide an accurate and efficient resolution. The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic and demanding environment.
Requirements
- High School Diploma or GED equivalent
- Fluent in English (written, spoken, and listening comprehension required)
- Minimum 2 years’ experience in a demanding Office / Customer Service Environment with all applicable skills in place.
- Minimum Keyboard speed of 45 WPM
- Mastery of Multi-Line Phones & all types of Office Equipment
- Solid working knowledge of MS Outlook / Word / Excel
- Familiarity with Parcel & Freight protocols and documentation
- Ethical, Perceptive, Confident, Affable, Teachable, Meticulous
Responsibilities
- Manage incoming customer calls
- Research account details
- Open, track and resolve requests using internal systems
- Handle telephone inquiries
- Listen to customers, address issues and respond appropriately
- Communicate with Sales and Service representatives in the field
- Build relationships with customers - both internal and external
Benefits
- 401K with Company Match
- Profit Sharing
- Health Insurance
- Employee Assistance Program
- Life Insurance
- Paid Time Off
- Tuition Reimbursement
- 30%25 Employee Discount
- Employee Referral Bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
