Customer Service Agent

CAVU • Chicago, IL

10d • Remote

About The Position

We are looking for a Customer Service Agent (AMER) to be the dedicated point of contact for our US markets. This role will support a variety of products including distribution channels, airport parking reservations, lounges, and park-sleep-fly. Based remotely, you’ll work 12 PM – 8 PM EST, 5 days a week (with two days off), managing a combination of inbound and outbound calls, emails, and ad hoc administrative tasks. You’ll play a key role in ensuring our customers and partners receive the highest level of service, while occasionally travelling to attend team functions.

Requirements

• Previous experience in a call centre or customer service role.
• Being computer literate
• Strong written communication skills with excellent spelling and grammar.
• Confident handling both inbound and outbound calls.
• A customer-first mindset and ability to work independently.
• Looking for a long-term role with opportunities to grow and develop.

Responsibilities

• Provide excellent customer service via inbound and outbound telephone calls and email
• Support customers with bookings, reservations, and product information.
• Handle distribution channel enquiries professionally and efficiently.
• Carry out ad hoc administrative tasks to support the wider team.
• Collaborate with colleagues globally to ensure consistency and service excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed