Customer Service Agent - Lihue - Full-Time (5k Sign-On Bonus)

Hawaiian Airlines • Lihue, HI

4d • Onsite

About The Position

As a member of Hawaiian Airlines’ customer service team, the Customer Service Agent welcomes guests with care and creates remarkable experiences while assisting with their travel needs. The role involves responding to guest inquiries and performing tasks in lobby check-in, gate, and baggage areas in a fast-paced environment. This is a union-represented, full-time position based in Kauai.

The position requires following FAA, company, and airport regulations; enforcing safety and security measures; and protecting sensitive zones. Employees may work varied shifts, including nights, weekends, and holidays. Exposed body art, including exposed body piercing other than a single pair of earrings and tattoos, is unacceptable. Employees working at an airport must obtain and maintain a SIDA badge in good standing; failure to qualify for or retain the badge results in termination.

The starting rate is USD $16.24 per hour. External candidates may receive a $5,000 sign-on bonus, with $2,500 paid at 60 days and $2,500 paid at six months. The role offers standby travel privileges, well-being programs including medical, dental, and vision benefits, a 401(k) match, annual bonus plans, and holiday and paid time off. Pay and benefits vary by company, location, regularly scheduled hours, length of employment, and employment status.

Requirements

• Computer skills and the ability to learn and use new software applications.
• Exceptional interpersonal and communication skills, including verbal, written, and listening skills.
• Excellent listening skills and the ability to respond to and effectively resolve guest inquiries or concerns.
• Ability to meet physical demands, including lifting up to 70 pounds occasionally and up to 50 pounds frequently.
• Ability to bend, stoop, squat, reach, and grasp.
• Valid, unexpired driver’s license issued by a U.S. state, U.S. territory, or the District of Columbia.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Authorization to work in the U.S.
• Must obtain and maintain an airport SIDA badge in good standing.

Nice To Haves

• Previous airline experience.
• Customer service experience in the hospitality industry.

Responsibilities

• Greet and assist guests with travel needs, including answering questions, checking in guests, and boarding flights.
• Receive, unload, unpack, check, and identify incoming material.
• Sell tickets, process ticket changes, and create and book reservations.
• Ensure FAA, company, and airport regulations are followed.
• Enforce safety and security measures and protect sensitive zones.
• Account for cash and credit card transactions.
• Check and correct airport reports and other documents.
• Implement standard procedures during overbooked or irregular flights and denied-boarding situations, including soliciting volunteers, re-accommodating guests on alternative flights, and providing travel vouchers.
• Identify and escalate issues as required.
• Perform other related duties as required.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs, including medical, dental, and vision benefits.
• Generous 401(k) match program.
• Annual bonus plans.
• Generous holiday and paid time off.
• $5,000 sign-on bonus for external candidates only, paid in two installments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED