Customer Service Agent (CD)-Animal Protection

Hanover County Government•Ashland, VA

2d•Onsite

About The Position

This is a clerical position that receives and researches inquiries and/or payments related to County services. Depending on the position level and department, the work ranges from routine to complex. The Customer Service Agent role is part of Hanover County’s Career Development Program, which has three Customer Service Ladder levels, from Customer Service Agent I to Senior Customer Service Agent. Incumbents report to a Customer Service Supervisor/Manager or an Office Supervisor. Senior Customer Service Agents may serve as workflow leaders for lower-level Agents and/or clerical staff. Duties may vary based on the area of assignment. The position is non-exempt and is performed in an office environment, with minimal physical effort and no known hazards.

Requirements

Ability to interact positively with the public.
Excellent oral and written communication skills.
Basic knowledge of records maintenance and ability to maintain general office records.
Ability to establish and maintain effective working relationships with County officials, employees, and the general public.
High school diploma or equivalent required, or an equivalent combination of education, experience, and/or training sufficient to demonstrate the required knowledge, skills, and abilities.
Criminal records check, including fingerprinting.
Twelve-month probationary period.

Nice To Haves

At least one year of customer service experience preferred.
Computer literacy or skills, preferably in Microsoft Office programs.
Higher levels on the Career Ladder require additional education, experience, and training.