Customer Service Agent

Frontline Call Center•Salt Lake City, UT

8d•Remote

About The Position

Frontline Call Center is growing and looking for work-from-home Customer Support Agents to join their Blended Support Team. This role is ideal for individuals who enjoy helping people, are comfortable with technology, and desire a flexible remote job with benefits. The Blended Support Agent will be cross-trained to support multiple clients and communication channels, handling inbound phone calls, emails, and live chats. Responsibilities include following guided workflows, gathering and verifying customer information, and documenting each interaction in the Frontline Connection CRM.

Requirements

Customer service experience
Strong verbal and written communication skills
Ability to remain calm, professional and empathetic
Excellent attention to detail and multitasking skills
Comfort navigating multiple computer systems simultaneously
Technical ability to install/uninstall programs and troubleshoot personal equipment
Must be available to train on weekdays
Training hours occur during daytime hours, approximately 6:00 AM – 4:30 PM (PST)
Open availability 24/7 is required to work shifts within FCC’s operating hours
Must have a quiet, distraction-free workspace with a locked door
No background noise (children, pets, TV, traffic, etc.)
Desktop Windows PC (No Macs or Chromebooks)
Processor: Intel i3 / i5 / i7 / i9 (recent generation) OR AMD Ryzen 3 / 5 / 7 / 9 (recent generation)
8GB RAM minimum
Dual monitors
High-quality USB headset
Hardwired internet connection at all times
Minimum internet speeds: 20 Mbps download, 10 Mbps upload
Less than 20ms ping stability
No Spectrum internet service
Reside in the United States
Reside in one of the following U.S. states: AR, FL, GA, MI, NC, SC, OH, TX, UT, and VA