Customer Service / CSA

Precision Tune Auto Care, Raleigh, NC • Durham, NC

9d • $13 - $15

About The Position

Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to serve as the first point of contact for customers. The role involves supporting a fast-paced automotive service environment and delivering exceptional customer service for a business providing oil changes, diagnostics, engine repairs, and scheduled maintenance.

Requirements

• High school diploma or GED.
• Valid driver’s license.
• Strong customer service and communication skills.
• Phone skills.
• Comfort with basic math and calculating discounts.
• Ability to work days, Saturdays, and some holidays.
• Frequent standing, walking, and bending; ability to climb ladders and safely operate a vehicle.

Nice To Haves

• At least 1 year of experience in an automotive service or advisor role, or 1–2+ years of sales and/or customer service experience.

Responsibilities

• Greet and engage customers in-store and over the phone.
• Schedule appointments, explain services, and sell parts and automotive services.
• Support shop productivity through work order and register transactions.
• Ensure safety procedures are followed and maintain a clean, organized work area.
• Help resolve customer concerns and provide exceptional service.

Benefits

• Medical, dental, vision, and life insurance, with coverage beginning at 90 days.
• 401(k) plan available.
• Paid time off (PTO).
• Five paid holidays after 90 days.
• Closed evenings and Sundays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED