Customer Service Advisor - Modern Auto Body
About The Position
Modern Auto Body is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it. This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.
Requirements
- Professional Communication: Strong verbal (phone & in person) and written skills with a professional tone.
- Comfortable working effectively to meet proposed targets.
- You must be legally authorized to work in Canada
Nice To Haves
- Experience in dealership sales administration is an asset
- Industry Knowledge: Familiarity with the automotive industry, leasing, and financing is preferred but not mandatory (training provided).
- Tech-Savvy: Proficient with Microsoft Office, Google Workspace, and CRM tools is preferred but not mandatory (training provided).
- Detail-Oriented: Ability to manage multiple tasks efficiently while maintaining high attention to detail.
- Social Media Knowledge: A plus for supporting marketing initiatives.
Responsibilities
- Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s)
- Outbound calls to customers to schedule appointments (Estimates and Repairs)
- Outbound calls to customers with status updates
- Assist with customer appointment check-ins and customer deliveries
- Update internal systems with detailed/accurate notes
- Assist with accounts receivable
- Assist with in person customer service as well as office work
Benefits
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
